Solutions For All Service Based Businesses
Customer service is very much at the heart of a business, especially one which aims to provide exceptional service. Ensuring your customers walk away from your transaction feeling respected and valued is so important.
While providing an excellent service may mean using extra resources, time and money for most, having quality service management systems in place will help you achieve that with ease. Remember, it’s six times more expensive to acquire a new customer than it is to retain an existing one.
Providing that ongoing service to customers is important for a number of reasons, from increasing customer loyalty to increasing the amount of money that each customer chooses to spend with you. With good customer service, you’ll also see an increase in how often a customer buys from you as well as the positive effect in terms of generating more positive word-of-mouth recommendations.
As important as this may be however, managing and tracking your customer service isn’t always easy. Dynamics 365 Business Central however, provides you with the tools to make it so.
Within this ERP business management software, you’ll find tools that have been designed specifically to support service operations, which can be used in a number of different complex customer service scenarios such as distribution systems, industrial service environments and even high volume dispatching of service technicians with spare parts management requirements.